info@mckenzie-associates.com
It’s great to get large recoveries, but our clients also appreciate the peace of mind that comes with knowing that someone is watching out for them, and treating their overcharges as if they were their own.
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CASE STUDIES (continued)
Case 4 – HVAC Recovery - Landlord:
Fortune 500 Home Furnishings / Kitchenware retailer – headquartered in San Francisco, CA
Retroactive Recovery: $36.5K
Go Forward: $16.9K/yr.
The landlord for a Miami Beach location had developed HVAC studies that made aggressive assumptions regarding several complex engineering factors which were then were used to develop our client’s charge.
We dissected the study and found the major issues that needed to be rectified.
After considerable negotiation, the landlord agreed to a new study based on more realistic variables. We approved the new study and used the results to reduce the charge beginning with the year that the audit started. We also confirmed that the go forward charge was reduced.
The relationship with the landlord was actually enhanced due to our open and fair management style.
Case 5 – ELECTRIC Recovery - Landlord:
Chevys Fresh Mex location in Sacramento, CA
Retroactive Recovery: $105,000
Go Forward: $26,300 /yr.
Based on a comparison of our client’s similar locations, we suspected that the landlord had been overcharging for electricity. Initially, a desktop audit was conducted, which yielded no conclusive evidence.
It was only after an onsite visit of the client’s site, other neighboring tenants’ sites, and an analysis of the meters that fed the complex, that we were able to form the basis for our conclusions – improper assignment of meters.
We negotiated a recovery package that leveraged the California Statute of Limitations to the fullest extent. The relationship with the landlord was actually enhanced due to the open and fair manner that the audit and negotiation was conducted.
Case 6 – WATER/SEWER Recovery - Landlord
Fortune 500 Pharmacy headquartered in Harrisburg, PA
Retroactive Recovery: N/A
Go Forward: $30,000 /yr.
Based on benchmark comparisons, we determined that the landlord for a location in Manhattan, NY had transformed its water/sewer charge into a de facto profit center to supplement its rental income.
We were eventually able to prove that the landlord was charging overblown rates for water and sewer charges. At the request of the client the retroactive overcharges were forgiven. However, we negotiated a fair rate going forward based on reality and the tenant’s actual consumption and city rates.
The relationship with the landlord was actually enhanced due to the open and fair manner that the audit and negotiation was conducted.
Case 7 – HEALTHCARE Recovery
Fortune 500 Retailer with employees across the US.
Retroactive Recovery: $65K
Go Forward: TBD
We analyzed and audited this client’s healthcare expenses. We determined that their Third Party Administrator (TPA) was careless and unprofessional regarding their medical claims.
McKenzie negotiated a full recovery for every claim identified as paid incorrectly.
One beneficial side effect of the audit was that the TPA’s service levels improved and the client was made aware of the weak language embedded in their supplier TPA agreement.
